Questions & Answers
Frequently Asked Questions
Answers to the most common questions about our services, packages and how we work.
Payment & Billing
Payment is due monthly in advance for all retainer packages.
Pay-as-you-go services are invoiced monthly in arrears.
Yes. A 50% deposit is required to secure dates for on-site daily rates and training. The final invoice is issued after the service has been delivered.
Packages & Commitments
No. Retainer hours do not carry over and must be used within the month.
Any work outside the agreed scope will default to PAYG rates unless otherwise agreed in advance.
Yes. All retainer packages have a minimum commitment of one month.
On-Site Support
Yes. On-site support is available and subject to agreed travel terms.